PRIVACY POLICY — AMAZOON TAXI
Last updated: September 18th, 2026
Effective date: September 18th, 2026
1) Who We Are
Business name (Sudan): Amazoon Application.
Application name: Amazoon taxi (“App”).
Sudan address: Khartoum, Sudan.
Contact email: support@amazoon.taxi
Website: https://amazoon.taxi
2) What This Policy Covers
This Privacy Policy explains how the applicable business collects, uses, discloses, and protects personal information when you:
use the Amazoon taxi App,
use our website,
request rides and delivery services (food/phary, pharmacy OTC, and grocery).
3) Personal Information We Collect
3.1 Information You Provide
Account details** (e.g., name, phone number, email).
User ID documents** for identity verification and the results of that verification.
Order/ride details** (e.g., pickup/drop-off addresses, delivery instructions, and preferences).
Communications** with support (including in-app chat messages).
Dispute and support information** related to refunds/adjustments.
3.2 Information We Collect Automatically
Device and app data** (e.g., device identifiers, app version, OS, crash logs).
Usage data** (e.g., requests, page interactions, timestamps).
Location data** where enabled/required for pickups and deliveries.
Security data** used for fraud prevention and protecting the App.
3.3 Information From Partners
Partner fulfillment and status information** needed to complete services.
Payment transaction metadata** provided by our payment gateways.
4) Payment Processing
We use third-party payment gateways to process payments.
Payment providers may collect and process payment-related information as required for payment processing and security.
5) How We Use Personal Information
We may use your personal information to:
provide and operate the App and marketplace services,
verify identity and maintain account integrity,
coordinate rides and deliveries and enable communication,
process payments and manage transactions,
handle customer support and disputes/refunds/adjustments,
prevent fraud, abuse, and security incidents,
comply with legal obligations and respond to lawful requests,
improve and analyze App performance.
6) How We Share Personal Information
We may share personal information with:
independent partners (drivers/merchants) to fulfill rides and orders,
payment gateways and payment processors for transaction processing,
identity verification providers for ID document verification,
service providers (e.g., hosting/analytics/support tools) acting on our instructions with appropriate safeguards,
legal/regulatory authorities when required,
affiliates or successors in connection with business transfers/restructuring.
We do not sell personal information.
7) International Transfers
Because services operate across Canada (Ontario) and Sudan, your information may be processed or stored in systems located in different countries, including Canada. We apply safeguards designed to protect information in line with applicable requirements.
8) Data Retention
We retain personal information for as long as needed for the purposes described in this policy, including:
operating the App and providing services,
maintaining account integrity and identity verification records,
legal, accounting, fraud prevention, and dispute resolution needs,
and any additional period required by applicable law.
9) Security
We use reasonable safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No system is 100% secure.
10) Your Rights and Choices
Depending on applicable law, you may have rights such as:
access to personal information,
correction of inaccurate information,
deletion (where applicable),
objection or restriction of certain processing (where applicable),
withdrawal of consent (where processing is based on consent).
To exercise rights or ask questions, contact support@amazoon.taxi.
11) Children’s Privacy
The App is intended for users who are at least 18 years old (or age of majority where applicable). We do not knowingly collect personal information from children.
12) Cookies and Similar Technologies
The App/website may use cookies or similar technologies to:
operate features,
remember preferences,
and analyze usage to improve performance.
Where required, we provide notices or choices related to cookies.
13) Changes to This Policy
We may update this Privacy Policy. Changes will be posted on this page, with an updated “Last updated” date.
14) Contact
Email: support@amazoon.taxi
Website: https://amazoon.taxi
Sudan address: Khartoum, Sudan
Business names: Amazoon application