Refund & Cancellation Policy (General) — AMAZOON TAXI
1) What This Policy Covers
Services**: ride sharing, and food/pharmacy/grocery delivery booked through the App.
Marketplace model**: the App is a technology platform connecting you to independent partners (drivers and merchants). Partners are responsible for fulfillment.
2) General Refund Eligibility
Refund eligibility depends on**:
service type (ride / food / pharmacy / grocery),
booking or order status at the time you report the issue (before, during, or after fulfillment),
what the App shows for that transaction,
available evidence (e.g., delivery confirmation, photos, and related details),
partner responsibility and applicable law.
Refund outcomes may include**:
partial refunds,
account/App credits or adjustments,
refunds that may be denied based on the available evidence and policy.
3) Cancellation (General)
Cancellation rules follow** the standard cancellation rules displayed in the App at the time you book or cancel.
Any cancellation charges (if applicable)** are shown in the App and are disclosed before you confirm cancellation.
4) Ride Sharing (General)
The App may display an estimated fare; the trip is confirmed only after both parties agree to the final fare within the App.
Waiting time and tolls** may apply where enabled and shown in the App.
Refunds for rides (if any) are determined based on the booking status, timing, and the cancellation/adjustment rules shown in the App.
5) Food Delivery (General)
Food partners prepare and fulfill orders.
Delivery times are estimates and are not guaranteed.
If there is an issue (e.g., missing or incorrect items, delivery problems), you may report it in the App.
Refunds/adjustments depend on order status, evidence, and partner responsibility (and may be partial, credited, or denied).
6) Pharmacy Delivery (OTC Only) (General)
Pharmacy delivery is limited to non-prescription OTC items only.
Partners may refuse, delay, or cancel fulfillment if required compliance steps cannot be completed.
Refunds/disputes depend on applicable law, partner policies, and hygiene/safety considerations (some items may be non-returnable depending on their nature and local requirements).
7) Grocery Delivery (General)
Item selection, availability, and pricing are determined by participating retail partners.
Substitutions may occur where enabled and permitted by partner rules and/or your preferences.
Refunds/adjustments depend on whether items match the order and their condition at delivery, and may be partial, credited, or denied.
8) Disputes, Chargebacks, and Fund Holds
If a payment is disputed or a chargeback is initiated, the App may hold related funds until the dispute is resolved.
Where permitted by law, refunds may result in deductions from partner payouts consistent with the dispute outcome.
9) How to Request a Refund or Report an Issue
You can report delivery or service issues through the App so the decision can be made based on the transaction details and evidence available.
10) Contact / Support
In-app chat**
Website contact form**: https://amazoon.taxi
Email**: support@amazoon.taxi