AMAZOON TAXI — TERMS & CONDITIONS
Last updated: September 18th, 2026
Effective date: September 18th, 2026
1) Parties, Addresses, and Key Definitions
Application name: Amazoon taxi (“App”).
Business name (Sudan): Amazoon Application.
Sudan address: Khartoum, Sudan.
User: any person who accesses or uses the App (“you”, “your”).
Partners: independent drivers and merchants (e.g., restaurants, grocery retailers, and pharmacy OTC partners) that fulfill services through the App.
2) Services Covered
The App may provide, where available:
Ride sharing / taxi transportation.
Food delivery (“food/phary”) via participating restaurant partners.
Pharmacy delivery (OTC only): delivery of non-prescription items only.
Grocery delivery via participating grocery/retail partners.
3) Acceptance of Terms
By accessing or using the App, you agree to these Terms & Conditions.
If you do not agree, you must not use the App.
We may update these Terms. Continued use means you accept the updated version.
4) Eligibility / Minimum Age
You must be at least 18 years old.
You must provide accurate information and keep it up to date.
5) Marketplace Model (Important)
The App is a technology platform that connects users with independent partners.
Partners are responsible for fulfilling their services.
We do not guarantee acceptance by drivers/partners, timing of delivery, or outcome of any specific request.
6) Service Availability & Restrictions
Services may vary by location and time (including future areas).
We may suspend, restrict, or terminate access for safety, legal compliance, fraud prevention, or technical reasons.
7) RIDE SHARING (Price Negotiation, Waiting, Tolls, Cancellations)
7.1 Final Price Agreement
The App may show an estimated fare.
Driver pricing: the driver can accept the suggested fare or suggest a different price.
Customer pricing: the customer can accept the driver’s suggestion or suggest a price for the driver to accept or reject.
The trip is confirmed only after both parties agree in the App on the final price shown in your trip details/receipt.
7.2 Waiting Time and Tolls
Where applicable and enabled/shown in the App, charges for:
waiting time, and
tolls
may apply according to the App’s standard operational approach and what is shown in the App.
7.3 Cancellations
Cancellation rules follow the standard cancellation approach displayed in the App at the time you book or cancel (using commonly used ride-hailing app rules such as Uber’s operational approach).
Any cancellation charges (if applicable) will be disclosed in the App.
8) FOOD / PHARMACY / GROCERY DELIVERY
8.1 Ordering and Fulfillment
You place an order with a participating restaurant/food partner through the App.
The partner prepares and fulfills the order.
Delivery times are estimates and not guaranteed.
8.2 Allergens and Dietary Information
Allergen and ingredient information is provided by the partner where available.
You are responsible for checking allergens and suitability for your dietary needs.
8.3 Disputes and Refunds
If there is an issue (e.g., missing/wrong items or delivery problems), you can report it through the App.
Refund/adjustment decisions depend on order status, available evidence (such as photos and delivery confirmation), and partner responsibility.
Some issues may result in partial refunds, credits, or no refund.
9) PHARMACY DELIVERY (OTC ONLY)
9.1 OTC Only
The App is limited to non-prescription OTC items only.
We do not facilitate prescription medication delivery.
9.2 Partner Compliance
Pharmacy partners may refuse, delay, or cancel fulfillment if required compliance steps cannot be completed (including product labeling/requirements and any applicable age-related rules for OTC products).
9.3 Returns/Refunds and Disputes
Refunds/disputes depend on applicable law and partner policies, including hygiene/safety considerations.
Some OTC items may be non-returnable depending on their nature and local requirements.
10) GROCERY DELIVERY
Partner availability, item selection, and pricing are determined by participating partners.
Substitutions may occur where enabled and permitted by partner rules and/or your preferences.
Disputes depend on whether items match the order and their condition at delivery.
11) Prices, Fees, Taxes, and Currencies
In Sudan, prices are shown in SDG.
Service fees/commission, delivery fees, and other charges may apply and will be displayed in the App before you confirm payment where possible.
Taxes may apply as required by law.
12) Payments (Customer Upfront → Partner Wallet Transfers)
12.1 Upfront Payment
You authorize Amazoon / Amazoon taxi (as applicable) to collect the full payment upfront for rides and orders using the selected payment method in the App.
12.2 Commission / Service Fee
We charge a commission/service fee for use of the App’s marketplace and coordination services.
The fee amount and calculation method are disclosed in the App/checkout/partner materials where applicable.
12.3 Partner Wallet Transfers
After completion, the applicable amount is credited to the partner wallet system, less commission/service fees.
Where permitted by law, adjustments may occur after valid disputes/chargebacks.
12.4 Partner Withdrawal Timing
Partners may submit withdrawal requests.
Withdrawal requests are processed within up to 5 business days, subject to verification/compliance checks and dispute/chargeback holds.
Weekly payouts may occur every Monday for eligible balances, subject to dispute/chargeback holds and applicable deductions.
13) Disputes, Chargebacks, and Fund Holds
If a transaction is disputed or a chargeback is initiated, we may hold related funds until the matter is resolved.
Where a refund is required, amounts may be deducted from partner payouts to the extent permitted by law and consistent with the dispute outcome.
14) User Responsibilities
You agree that you will:
Provide accurate pickup/drop-off and delivery information.
Be available for pickup/delivery where required or follow reasonable instructions in the App.
Use the App only for lawful purposes.
Not harass or threaten drivers, merchants, couriers, or other users.
For rides, comply with lawful safety and traffic rules.
15) Prohibited Conduct
You must not:
Use stolen/unauthorized payment methods or commit fraud.
Tamper with deliveries or interfere with partners.
Request or order illegal items or services.
Attempt to bypass the App’s payment features or controls.
16) Refunds and Adjustments (General)
Refund eligibility depends on service type (ride/food/pharmacy/grocery), service status, the issue reported, and applicable law.
Refunds may be partial, issued as credits, or denied based on evidence and policy.
17) Disclaimers
The App is provided “as is” and “as available.”
We do not control partner actions and do not guarantee acceptance, delivery times, or fulfillment outcomes.
18) Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect or consequential damages.
Our liability, if any, is limited to amounts paid for the specific ride/order giving rise to the claim, where permitted by applicable law.
19) Indemnity
You agree to indemnify and hold harmless the applicable business (Amazoon) and its affiliates from claims arising from:
your violation of these Terms or applicable law,
your misuse of the App,
your conduct related to rides or orders.
20) Privacy
Our privacy practices are described in our Privacy Policy at: https://amazoon.taxi/privacy
21) Support and Contact
Support is available through:
in-app chat
website contact form: https://amazoon.taxi
email: support@amazoon.taxi
Sudan address: Khartoum, Sudan